SERVICE, RESERVATION & CANCELLATION POLICIES

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Thank you for reading the following policies carefully, which were developed and agreed to provide you with a personalized, attentive and professional service.

 

• CANCELLATION

Cancellation requested within seventy-two (72) hours or more prior to the event will receive a fifty percent (50%) refund.

 

If the cancellation is made in less than seventy-two (72) hours, there will be no refund.

 

 

• CHANGES & MODIFICATIONS

Any change or modification must be requested within forty-eight (48) hours prior to service to ensure. Any request received in a shorter period can be rejected or generate compensation in favor of the company.

 

• DELAY

The starting time for the service is of the most importance since the service was planned precisely around it. A delay of up to 30 min (thity minutes)  will not generate extra cost. Any delay of more than 31 min (thirty-one minutes) will result in an extra cost corresponding to one hour of service. If the service has a duration of less than one (1) hour, the extra cost will be fifty percent (50%) of the total amount agreed by such cumulative service for each hour of delay.

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• REQUIREMENTS

Each act and discipline entails different requirements to be performed in an ideal way. The space chosen for the service must be suitable to present it.

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• DRESSING ROOM

The client must provide a dressing room space for the production team and artists. This space must be at an appropriate distance from the stage and/or space where the event will be performed and have the necessary privacy so that the artists can make changes of costumes and / or enlist.

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• ARRIVAL

The customer must be ready to receive the production equipment and/or artists an hour or more (time agreed if special montage is required) before the start of service.​